ticket POLICY

By purchasing a ticket to a Big Bounce event, you agree to the terms and conditions outlined in this policy. Big Bounce is a fun, non-competitive 5km obstacle mud run for women of all fitness levels, and we can’t wait to have you join the adventure!

 

• All tickets are non-refundable.

• Tickets are valid only for the specific event date and location selected at the time of purchase.

• Tickets cannot be resold for a profit. Any tickets found to be resold at a higher price may be cancelled without a refund.

• If you registered as a team, each participant must have their own ticket.

• If a team member can no longer attend, they may transfer their ticket to another person.

• You may transfer your ticket to another person until 7 days before the event.

• Name changes made within 7 days of the event may be subject to an admin fee.

• You cannot transfer your ticket to another event if you do not show up on race day.

• If an event is postponed due to weather or unforeseen circumstances, your ticket will be valid for the rescheduled date.

• If an event is cancelled by Muddy Princess, participants will receive a full refund.

• No refunds will be issued for cancellations beyond our control, including force majeure (natural disasters, pandemics, etc.).

• Participants will have the option to transfer their entry to another event or receive a voucher for future use.

• All participants must sign a waiver before taking part in the event.

• Muddy Princess is open to women and girls aged 6+. Participants under 18 require a guardian’s consent.

• You acknowledge that this is a fun but physical event, and participation is at your own risk.

• Transfers to another event are subject to availability and must be requested at least 14 days before the event. An admin fee may apply.

​

For any ticket-related queries, transfers, or event updates, please contact our team at info@bigbounceco.za.